Privacy Policy

1. Introduction

The Karat Klub (“we”, “our”, “us”) is a Dubai-based fine jewellery brand specialising in moissanite jewellery. We are committed to protecting your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). This Privacy Policy explains how we collect, process, store, transfer, and protect your personal data when you use our website or services.

2. Personal Data We Collect

We may collect personal information including your name, email address, phone number, billing and shipping address, appointment request details, and payment information. We also collect technical data such as IP address, browser type, device type, and usage data via cookies and analytics tools such as Google Analytics (GA4).

3. Legal Basis for Processing (PDPL Compliance)

We process personal data under one or more of the following lawful bases: (a) Performance of a contract (to fulfil orders and services), (b) Your consent (for marketing communications), (c) Legitimate interest (website improvement and analytics), (d) Compliance with legal obligations under UAE law.

4. How We Use Your Information

Your information is used to process orders, confirm appointments, respond to enquiries, improve website functionality, comply with legal obligations, and send marketing communications where you have opted in.

5. International Data Transfers

Our website operates on Shopify and may use third-party service providers located outside the UAE. By using our services, you acknowledge that your data may be transferred internationally subject to safeguards in accordance with UAE PDPL requirements.

6. Data Sharing

We may share data with Shopify, payment processors, courier services, IT providers, and professional advisors. We do not sell or rent personal data to third parties.

7. Data Retention

We retain personal data only for as long as necessary to fulfil orders, provide services, comply with legal obligations, or resolve disputes.

8. Your Rights Under UAE PDPL

You may have the right to request access to your data, request correction, request deletion, restrict processing, or withdraw consent for marketing communications. To exercise these rights, please contact us using the details below.

9. Data Security

We implement appropriate technical and organisational measures to protect your data. While we strive to protect personal information, no system can guarantee absolute security.

10. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact: The Karat Klub, Dubai, United Arab Emirates. Email: hello@thekaratklub.com